Future of Service
Hosted by Jonathan Shroyer, Future of Service explores the future of work, customer journey, customer experience and customer engagement through engaging with today’s top leaders. Learn more at: https://missionmatters.com/author/jonathan-shroyer/
Episodes
32 episodes
Transfer of Experiences
In this episode of The Future of Service podcast, hosted by Jonathan Shroyer, listeners are in for a treat as Jonathan sits down with the brilliant business consultant and strategist, Andrea Swanner. Andrea, the founder of MBA, shares her wealt...
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Episode 32
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17:26
AI Cognition driving CX and the Human Experience
Peter Voss, the CEO of aigo.ai, is renowned as an innovator, serial entrepreneur, engineer, and scientist. His life's mission revolves around bringing human-level AI to the world, aiming to optimize human flourishing. This ambitious goal, often...
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Episode 31
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18:51
Human Design and Business Success
Sunita Kumar, the founder of business alchemist, is a seasoned marketing veteran who identifies herself as the CEO (Chief Energy Officer). Her unwavering passion lies in catalyzing meaningful change through systemic progress rather than superfi...
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Episode 30
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15:15
The Future of Work
Host Jonathan Shroyer talks with Karl Swanepoel, the CEO of Revolancer, a rapidly expanding freelance marketplace with over 20,000 users. Karl, a tech entrepreneur based in the UK, shares his journey and vision for the platform.<...
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Episode 29
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13:13
Community and AI
Sarah Worthy is the CEO and Founder of Doorspaceink, a leading SaaS company revolutionizing the way healthcare organizations retain and develop clinical talent. With a wealth of experience working within early-growth stage B2B tech startups, Sa...
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Episode 28
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10:50
Self Service and the Service Economy
Howard Tiersky, CEO of The Digital Transformation Agency, has had the amazing opportunity to help leaders at dozens of the world's largest brands navigate digital transformation. With over 20 years of experience in this field, Tiersky has devel...
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Episode 27
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12:22
Authentic, Intentional, Inclusive
This episode features Joanna C. Mendez, M.A., a Career Student Affairs professional with more than 15 years of experience in international education, student services, recruitment, advising and retention initiatives with functional work ranging...
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Episode 26
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13:16
Those Who Serve
This week's guest is no other than Dr. Gail Gazelle MD, Assistant Professor of Medicine at Harvard Medical School and Master Certified Coach for physicians.Dr. Gazelle is faculty at Harvard Medical School, a 25-year practicing...
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Episode 25
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17:45
Humans Connecting with Humans
Jonathan Shroyer talks with Jennifer Fisher, Chief Sales Officer - Higher Education at Worldstrides. Jennifer is an accomplished, results-driven senior sales executive with demonstrated career success growing revenue and new business. Almost 30...
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Episode 24
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13:58
Brand Ambassadors
“John is a world class customer success leader!...” Thiago Teodoro - Director of Product Management & Product Strategy, Malwarebytes”...I have a high regard for John’s ability to lead and mentor others. And while I can dee...
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Episode 23
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11:59
The Future of Service is Financial Freedom
Host Jonathan Shroyer talks with Ajaie Albert,Co-Founder of Xclusive Financial Class.Who is Ajaie Albert?#1. I have a desire to help everyone especially soldiers win at the financial game called “Capita...
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Episode 22
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10:52
Service is all about Global Talent
Host Jonathan Shroyer talks with Andrew Le, Partner at With My Coffee.Andrew is a creative agency owner with over 10 years of experience in the advertising/marketing space. He has scaled his agency from a team of 10 to over 40...
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Episode 21
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9:40
Elevate Your Experience with Empathy
Host Jonathan Shroyer talks with Steve Gutzler,CEO and Founder of Leadership Quest.OUR GUEST:►STEVE GUTZLER is the President of Leadership Quest, a Seattle-based Leadership Development company.
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Episode 20
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12:33
Bots, Droids, and Human Centered Design
Customer Centricity World Series winner of CX Professional of the Year 2022, Clare Muscutt, is internationally recognised as ‘the thought leader who did the job’ and delivered multi award-winning commercial results, leading Customer Experience ...
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Episode 19
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14:47
Lemonade - Jeff Poffenbarger
Host Jonathan Shroyer Talks with Jeff Poffenbarger. Jeff is an experienced video game development professional with strong leadership, analytic, and communication skills.
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Episode 18
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14:10
Effortless and Full of Purpose - Linh Ho
Linh Ho is a growth marketing and sales executive with strong background in technology. She has a proven track record in hiring and retaining high performing teams, designing GTM strategies, accelerating sales and marketing pipeline. She is an ...
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Episode 17
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10:28
Reading Customers' Minds - Karen L. Clarkson
Host Jonathan Shroyer Interviewed Karen L. Clarkson, VP Go To Market Strategy and Partnerships ,Ricoh USA.About Karen L. Clarkson:𝗛𝗮𝘃𝗶𝗻𝗴 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁𝗲𝗱 𝗮𝗻𝗻𝘂𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝗽𝗮𝘀𝘁 $𝟭 𝗕𝗶𝗹𝗹𝗶𝗼𝗻 𝗮𝗻𝗱 𝗲𝘅𝗽𝗮𝗻𝗱𝗶𝗻𝗴 𝗙𝗼𝗿𝘁𝘂𝗻𝗲 𝟱...
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Episode 16
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11:16
Persona-lization - Brett Frazer
This episode highlights the CX Leader from Microsoft, Adobe, and Sun Basket, Brett Frazer. A simple statement, really, and a logical one considering your marketing and sales organizations (be they direct, channel or partners) have j...
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Episode 15
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11:13
Our Kids are Showing Us the Future of Service - Carol Marshall
Host Jonathan Shroyer talks with Carol Marshall, COO at ActivEngage. Carol is an innovative leader with expertise in building teams and developing the very best collaborative environments. Extensive experience in the automotive and contact cent...
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Episode 14
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12:52
The Future of Work is Human - Sarah McDonald
Host Jonathan Shroyer talks with Sarah McDonald, Business Leader, Author and Executive Coach. Sarah is a proven operational leader with the passion and ability to think strategically, execute tactically, and inspire teams to achieve aggressive ...
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Episode 13
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11:41
Web 3 and the Great Wallet Identity Revolution - James Shannon
Host Jonathan Shroyer talks with James Shannon, CEO and Co-founder at XONE. XONE is an incredible team building out the future of how brands, musicians, and creators connect in Web 3.0. Previously, James led a creative se...
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Episode 12
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19:13
Product Creators are now Service Makers - Jon Nordmark
Host Jonathan Shroyer Talks with Jon Nordmark, Co-Founder and CEO of Iterate.ai.Jon is:An E&Y Entrepreneur of the Year at Rocky Mountain RegionA Co-founder, 10-yr CEO eBags; $1.65B bags soldA ...
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Episode 11
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14:54
The Great Financial Transition - Emmanuel Daniel
Emmanuel Daniel is the award-winning founder of The Asian Banker, Wealth and Society, Bank Quality, TABInsights, and other digital communities in the TAB Global stable, with offices in Singapore, Beijing, Dubai, and representatives around the w...
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Episode 10
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15:05
Creator of the Future Service Ecosystem -Tim Fields
Tim has spent his life working with amazing people to build games and software to help some of the best brands in the world delight millions of users. Tim Fields has been making games and software professionally since 1995. He has b...
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Episode 9
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10:56
Every customer wants to be a VIP - Ted Rubin
Host Jonathan Shroyer interviewed Ted Rubin, Founder, and CEO at ActivEngage. Ted is a serial entrepreneur and executive manager with a unique background that allows him to straddle the lines between technology, sales, and marketing. Thus, maki...
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Episode 8
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16:46